Expertise from the Northumbria Healthcare NHS Foundation Group

OUR VISION

To be the leader in providing HIGH QUALITY, SAFE AND EFFECTIVE ESTATES AND FACILITIES MANAGEMENT TO NORTHUMBRIA HEALTHCARE NHS FOUNDATION TRUST and to work innovatively and collaboratively to develop the same high-quality services for other organisations to generate income for our Trust.

OUR MISSION

We will TRANSFORM THE TRADITIONAL ESTATES AND FACILITIES SERVICE to create a customer centric solution for the Trust exceeding all expectations in service and at genuine value for money costs alongside where possible, diversifying our business model to deliver solutions for other organisations to secure a sustainable future.

KEY OBJECTIVES

Innovation and Value

Efficient and Reliable Service

Top Quality Customer Experience

Financially Sustainable

Be a great place to work and develop

Flagship for quality estates & facilities services

CORE BUSINESS

The Trust, its patients, staff and buildings are absolutely central to everything we do
100% aligned to the Trust’s Vision, Mission and Values
Ambition is to be the very best at what we do
Big focus on delivering efficient and effective services
We must always deliver with quality and value for money in mind
Invest to save to help secure a more resilient health service for the future
Prepared to innovate and take measured risk
Continually improve what we do

NON-CORE BUSINESS

Create a range of income-earning consultancy work in estates and facilities for other organisations in the UK and internationally
Assess market opportunities for delivering estates and facilities services to other organisations
Consider the insourcing of activity where this reduces cost and improves quality